FREQUENTLY ASKED QUESTIONS

ABOUT


RETURNS


  • If for any reason you experience a problem with the quality/taste of a bottle, we invite you to please email us at memberservices@invino.com within 30 days of your purchase for an instant credit to your account. Simply provide the details of how the wine did not meet your satisfaction, and we'll take it from there. Your Insider Credits will then be available to use on any future wine you'd like. In the event you have unopened bottles to return, we will happily send you a return label and will process the same form of Insider credits (minus the cost of shipping and tax) . Following wine-trade traditions, all bottles seven years or older are purchased at the buyer's risk.
  • How long does it take to process a refund?

PAYMENT


ABOUT


What is VinePair and invino Club?

A wine club that is curated by VinePair and powered invino. The hand-selected offerings from VinePair come from literally everywhere, invino then works directly with top wineries, partnering to bring delicious, authentic, terroir-driven wines to club Members.

What is a Captcha?

A CAPTCHA is a series of letters and numbers, here to prove you're human; a program that can generate and grade tests that humans can pass but current computer programs cannot. For example, humans can read distorted text, but current computer programs can't. To complete registration, simply enter the text that appears in the Captcha graphic in the box below; it is case indifferent.

Who sources the products I see on the site?

The invino Sourcing Team is made up of a group of industry insiders and respected, passionate wine experts, with an average of 30+ years working with wine (including award-winning Sommeliers and Master of Wine candidates). The Sourcing Team connects with their vast list of close industry contacts to secure beloved wines for Members.

What is your privacy policy?

Our Members' safety and privacy are our utmost priority at invino. Member data will never be sold to third-party marketers. For more information, please visit our privacy page.

RETURNS


How long does it take to process a refund?

Returns will be processed as soon as possible after the returned bottles arrive at our headquarters. Please allow up to 2 weeks after transit.

PAYMENT


What is Good Company Wines?

Good Company Wines is the parent company of invino. Charges on your credit card statement will be under the Good Company Wines name.

What forms of payment are accepted by VinePair with invino?

invino accepts payments from Visa, MasterCard, Discover and American Express.

Can I buy over the phone?

It's fastest and easiest to order online; if you have any trouble, give us a call at our toll free number (800-518-2127), and we'll be glad to assist in any way.

Is it safe to use my credit card to make purchases on VinePair with invino?

Yes - without a doubt. Using our secure server, your information is fully protected. For more details, visit our privacy page.

When will my credit card be charged?

Your credit card will be charged through our secure system within 24 hours of purchase.

Will I be charged sales tax?

Sales tax is currently applied only to shipments made in California and New Hampshire.

How long will it take for my order to ship?

Subject to inventory availability, orders placed before 1 PM PST will be processed and shipped the same day. Orders placed after 1 PM PST are shipped the next day.

During cold or warm weather shipping months, wine delivery may be delayed by a few days to a week or more to ensure safe delivery.

Residents of: AL, AR, KY, MS, NH, PA, due to strict direct shipping laws in your state and the need to clear all transactions through a third party, orders may face additional delays. Our third party distribution partner picks up from our warehouse one day per week, so ship times will be extended anywhere from an additional two days to two weeks.

Can I have a product shipped internationally?

Unfortunately, at this time we're unable to ship outside the United States.

Can I track my order?

When your order is en route, the carrier will send an email to your invino account's email address to inform you the estimated date of arrival for your wine.

*Please note: Many shippers send an automated shipping notification immediately after the order is processed; this gives an inaccurate date of arrival. Please wait until your shipment is en route before acting based on the carrier's estimated arrival date.

Should I ship to my home or work address?

We highly recommend shipping to a work address to ensure that someone 21 years or older will be available to sign for the shipment.

Do you offer cold and warm weather shipping options for wine?

We offer warm weather shipping during the summer months; this will be activated as soon as our shipping team deems it appropriate, and we'll notify you during checkout when that time occurs. If you have any concern about the safety of your wine, specify under "Special Shipping Instructions" to hold your order in our temperature-controlled warehouse until the date you see fit.

Can I have an order shipped to a P.O. Box?

Unfortunately, no; because of the alcohol regulations, someone 21 years or older must be available to sign for the shipment, so we do not deliver to P.O. Boxes.

Will I have to sign for my package?

Yes. Due to alcohol regulations, someone 21 years or older MUST be available to sign for the wine shipment. For this reason, we strongly recommend shipping to a business address.

How do I select local pickup?

We offer local pickup options for Members to our Sonoma office. A Member of our shipping team will call you to notify you when your local pickup shipment is ready.

Location for local pickup is as follows:

  • Sonoma Headquarters: 19698B 8th St East Sonoma, California 96476
  • Office is located in the third building, the first door on the left.

Don't see what you're looking for or questions about your account?

Send us your question:

Send an email to memberservices@invino.com

Last updated on Dec 06, 2016