If you ever purchase a wine that you do not enjoy, simply contact us within 90 days of purchase for an instant credit to your account. Simple as that.
A unique guarantee, it's all to support our mission for our Members to further explore and discover new and exciting wines.
If for any reason you experience a problem with the quality/taste of a bottle, we invite you to please email us at firstname.lastname@example.org within 90 days of your purchase for an instant credit (minus the cost of shipping and tax) to your account. Simply provide the details of how the wine did not meet your satisfaction, and we'll take it from there. Your Insider Credits will then be available to use on any future wine you'd like.
In the event you have unopened bottles to return, we will happily send you a return label and will process the same form of Insider credits.