Returns for refund will be processed less the actual shipping and handling charges, and return shipping and handling charges.
If you experience any problem with your order, please email us at MemberServices@invino.com or call us at 800-518-2127 or 707-202-5507, and include your order number. We will do our best to have an answer or proposed solution to the problem within 1 business day.
It is unusual to receive a damaged product from invino. However, in the event you do experience a problem with a shipment, please contact us within 30 days of your purchase date. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.
Updated on November 24, 2010